Refund policy

**Return Policy**

You have 14 days after receiving your item to request a return. To initiate a return, please email us at Contact@Sofainthebox.com with the following information:

- Your order number
- The item(s) you want to return or exchange
- A photo or video showing the issue (if defective)

We will respond with instructions and the correct return address based on your location. Please do not return items to the sender’s address.

**Conditions for Return**

To be eligible for a return, your item must be:
- Unused, unwashed, and undamaged
- In its original packaging with all tags attached

**Return Shipping**

Return shipping costs are the customer's responsibility. We recommend using tracked shipping. We are not responsible for lost or untrackable returns.

**Refunds**

Once we receive and inspect your return, we will notify you by email. If approved, a refund will be issued to your original payment method within 10 business days.

**Cancellations**

Orders are processed immediately and cannot be canceled once shipped. If you still wish to cancel after shipment, you may return the item upon delivery within the 14-day return window.